At Wentacy, we are committed to ensuring your order is delivered securely and on time. Our shipping policy is designed to provide you with clear and helpful details regarding our shipping procedures, estimated delivery times, and any associated costs.

1. Order Processing Time

Once your order is placed, it will be processed within 1 to 2 business days (excluding weekends and holidays). You will be notified once your order has been dispatched.

2. Shipping Options & Estimated Delivery Times

We offer the following shipping methods:

  • Standard Shipping:
    • Delivery Time: 12 to 15 business days
    • Ideal for those who do not require immediate delivery, this cost-effective option ensures reliable service.
  • Expedited Shipping:
    • Delivery Time: 8 to 12 business days
    • For those seeking faster delivery, this service guarantees a quicker arrival of your order.

Note: These delivery times are estimates, and actual shipping duration may differ depending on your location and external factors.

3. Shipping Fees

Shipping charges for your order will be calculated and shown at checkout. The total cost depends on the selected shipping method, the delivery destination, and the size/weight of the items.

4. International Shipping

Wentacy delivers to various countries across the globe. Shipping times for international orders depend on the destination, customs clearance, and local postal services. Please note that international shipments may be subject to customs duties, taxes, or other fees. These charges are the responsibility of the recipient.

5. Tracking Your Order

Once your order has been shipped, a shipping confirmation email will be sent, which includes a tracking number. You can use this to track the status of your delivery online. Kindly allow 24-48 hours for tracking information to be updated.

6. Shipping Delays

While we aim to meet the estimated delivery times, external factors such as severe weather, public holidays, or customs-related delays may affect your order’s arrival. Should this happen, we will do our best to keep you informed.

7. Lost or Damaged Orders

If your order is lost or arrives in damaged condition, please contact us as soon as possible at [email protected]. We will coordinate with the carrier to resolve the issue promptly. In the case of a lost shipment, we will either replace the item or issue a full refund.

8. Incorrect Shipping Information

Please ensure that all shipping details are correct before submitting your order. Wentacy cannot be held responsible for items shipped to incorrect addresses due to errors made by the customer.

9. Contact Information

For any questions or concerns regarding our shipping policy, don’t hesitate to contact us:

  • Address: 55 Pleasantville Rd, Harding Twp, New Jersey, 07976, United States
  • Phone: 732-212-4686
  • Email: [email protected]

Thank you for choosing Wentacy. We value your business and are excited to serve you!