At Wentacy, we prioritize customer satisfaction and are dedicated to providing a positive and enjoyable shopping experience. We stand behind the quality of our products and aim to ensure that you are completely satisfied with your purchase. However, due to the nature of our business and the unique nature of the items we offer, we have created a specific refund and returns policy that ensures transparency and fairness for all of our customers.

1. Limited Return and Refund Eligibility

To preserve the quality and integrity of our products, returns and refunds will only be accepted under the following conditions:

  • Defective or Damaged Items: If your product arrives defective or damaged, please contact us within 3 days of receiving your order. We will work with you to resolve the issue, offering either a replacement or store credit, depending on the situation.
  • Incorrect Items: If you receive the wrong item, please inform us within 3 days of purchase. We will arrange for the correct item to be sent to you promptly.

2. Conditions for Returns

To ensure that a return is eligible, the following conditions must be met:

  • Items must be in original, unused condition with all tags and packaging intact.
  • The return request must be initiated within 3 days of the purchase date.
  • The product must be accompanied by proof of purchase (order number, receipt, etc.).

Please note that personalized or custom-made items are non-returnable and non-refundable, unless they are received damaged or defective.

3. Non-Refundable Items

The following items are not eligible for returns or refunds:

  • Items that have been used, worn, or altered in any way.
  • Products purchased during sale events or as part of a promotion.
  • Digital products, gift cards, or other non-physical items.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at [email protected] within 3 days of your purchase to request return authorization.
  2. Provide details about the issue, including photos if the product is damaged or defective.
  3. Once your return is authorized, you will receive instructions on how to return the item to us.
  4. Please note that return shipping costs are the customer’s responsibility, unless the return is due to an error on our part (e.g., incorrect or defective items).

5. Refund Processing

Once we have received and inspected the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method or provided as store credit within 7 business days.

6. Exceptions

We understand that unique situations may arise. If you believe your situation requires special consideration, please reach out to our customer support team, and we will do our best to accommodate your request.

7. Contact Us

If you have any questions about our Refund and Returns Policy, please do not hesitate to contact us:

  • Address: 55 Pleasantville Rd, Harding Twp, New Jersey, 07976, United States
  • Phone: 732-212-4686
  • Email: [email protected]

Thank you for choosing Wentacy. We appreciate your understanding and cooperation in helping us maintain a high standard of quality and service.